Knowledgebase & FAQ's
Open Support Ticket
Add Link - Can I add links to pages on my desktop site?
Yes, by using the ‘Add Link’ feature. Just add in the URL of the page of your desktop...
Add Link - What will my existing web site look like on a mobile phone?
By adding the ‘desktop website’ feature or by adding links to pages on your desktop...
Add Link - Will content on my desktop site automatically be synched with my mobile site?
If you add links to pages on your desktop site using the ‘ Add Link’ feature or if...
Add Page - Can I add a page to my mobile site?
Yes. You can add a page to your mobile site using the ‘ Add Page’ feature in the...
Booking Request - Where does the booking request go?
You can either specify the email address where you wish to receive the booking request or if you...
Call us - Can I add multiple phone numbers?
Yes, you can add up to six ‘Click to Call’ features to your site. Each phone number...
Call us - Do I need an international code with my phone number?
It is recommended to includ e the international code so that click to call would work also on...
Call us - What format should my phone be in?
Ideally in standard internat ional format e.g. +1.1223434344 . Avoid putting any space or any...
Contact Us - Can I add a phone number and email address to the ‘Contact Us’ form?
Yes, you can display a phone number and email address under the form on the site façade....
Coupons - Can I add multiple Coupons?
Yes, you can add multiple Coupons via the ‘Coupons’ feature. The coupons will be...
Coupons - Can I change the order of coupons added to my Mobile Website?
Yes, via the ‘Coupons’ feature select the coupon that you want to move using the drag...
Coupons - Can I create redeemable Coupons?
Yes, to make a coupon redeemable click on the ‘Redeem Options’ of the Coupon and...
Coupons - Can I see how many coupons have been redeemed from my site?
Yes, if you have added the option to redeem a coupon from your site then the number of times it...
Coupons - How many times visitors redeem a coupon from my site ?
Currently, a coupon can only be redeemed once per device. Once it has been redeemed it cannot be...
Event Calendar - Can I feed multiple calendars into this feature?
No. You can only use one feed at a time.
Event Calendar - How do I add/delete/manage events?
To manage your events please use the Google Calendar interface directly at...
Event Calendar - How do I enable this feature?
To activate this feature you will need to specify the URL of the XML feed of the Google Calendar...
Event Calendar - How do I find the right XML feed for my calendar?
For instructions on how to locate this feed see...
Event Calendar - How does this feature work?
This feature allows you to display a feed from a Google Calendar in your mobile site. It can be...
Event Calendar - What are the benefits of this feature?
Visitors to your mobile site can automatically a dd events from this feed to the calendar on...
Event Calendar - What is this feature?
This feature allows you to publicize your events using an RSS feed. (RSS feeds provide users with...
Event Calendar - What types of calendars are supported?
Currently only Google Calendar is supported. You can sign up for free at...
Find Us - Can I add multiple locations?
You can add up to 6 locations via the ‘Find Us’ feature. A Google map, directions and...
Find Us - Can I change the order of the locations added to my mobile site?
Yes, select the location that you want to move using the drag and drop icon within the feature.
Forms - Can I add multiple email addresses to the ‘Forms’ feature?
Yes, you can add multiple recipient email addresses to all forms created via the...
Forms - Can I change the order of fields within forms added to my Mobile Website?
Yes, via the ‘Forms’ feature select the form that you want to change . Select...
Forms - Can I create custom forms for my mobile website?
Yes use the form feature to create forms to suit your business needs. You can customize the form...
Forms - Do I have the ability to select different field types?
Yes, you can choose from multiple field types such as text fields, text areas, check boxes, radio...
Forms - How many custom forms can I create?
You can add up to 8 custom forms to your mobile website.
Full Website - Can I link to my existing website from my mobile website?
Yes, within the list of features you can use the ‘Full Website’ feature to link to...
Images - Can I change the order of images that I have added to my Mobile Website?
Yes, via the ‘Image’ feature select ‘Add/manage images’ button, select...
Images - Can I lin k to an existing gallery of images from my Mobile Website?
Yes, via the ‘Image’ feature you can add a link to an existing gallery, select the...
Images - Can I upload images to my Mobile Website?
Yes, you can upload images to create a gallery using the ‘Image’ feature or you can...
mCommerce - Can I add products without adding a payment option?
No, you have to add a PayPal Checkout payment option.
mCommerce - Can I change the order of products added to my Mobile Website?
Yes, via the ‘Products’ feature select ‘Add/manage images’ button, select...
mCommerce - Can I sell products on my mobile site?
Yes, you can create a shopping cart and sell up to 50 products for visitors to purchase via...
mCommerce - How do I set up a PayPal account?
Go to https://www.paypal.com merchant to set up your PayPal Merchant account. During the signup...
mCommerce - How many products can I add to my products page?
You can add up to 50 products to your products page.
mCommerce - I cannot add shipping cost to my products?
There currently is no option to add shipping cost separately. The price of each product you are...
mCommerce - What currencies are supported?
All currencies supported by PayPal can be used.
Menu - Can customers link to the Booking request feature from the menu?
Yes, you can add a link to the ‘Booking request’ feature so that site visit ors can...
Menu - Can I add Menu’s to my mobile site?
Yes, via the ‘Menu’ feature in the feature section of the ‘Control Panel’...
Menu - Can I change the order of items within each menu category?
Yes, simply select the category that you want to make changes to and reorder items using the drag...
Menu - How do I create a custom menu?
Select the ‘Menu’ feature within the feature section of the ‘Control...
Reviews - Can I add Reviews and Testimonials to my mobile website?
Yes, display your top business reviews from Yelp and/or FourSquare on your mobile site. Go to the...
Site Translation - How is it activated?
Click ‘Add to Site’ button on the’ Site Translation’ feature in the...
Site Translation - What is this feature?
This feature allows the site visitor to select the language of their choice by clicking on the...
Site Translation - Why are some of the translations inaccurate?
This feature is based on a third party automated translation and therefore errors can occur.
Site Translation - Why is the content related to the desktop website feature not translated?
We do not translate your desktop site. All other content on your mobile site will be translated.
Videos - Can I add videos to my mobile website?
Yes you can add videos to your mobile site. You can either add a link to a YouTube or Vimeo video...
Videos - Can I insert videos into a page on my mobile site?
Yes. You can insert a YouTube or Vimeo video into any features that has a WYSIWYG editor. Just...
Videos - What video formats are supported?
YouTube and Vimeo videos are supported.
Copyright © 2017 SiteOnMobi. All Rights Reserved.
© 2011-2017 SiteOnMobi.com | Internationa Website | Our
General Terms & Conditions